Frequently Asked Questions
The team of Next Bathroom in Underwood, QLD strives to provide you with the best possible customer experience that we can offer. Whether you want to learn more about our various products, our warranty coverage, or other concerns, we will provide you with all the relevant information you need. Contact us today!
-
Do you have retail stores or are you just online?
Our showroom is located in Underwood. Please feel free to visit us at 7-9 Eileen St, Underwood QLD 4119
Phone: (07) 3219 8882
-
Can I buy online?
At this stage in time, you can’t purchase online however you can browse our product catalogue and give us a call on (07) 3219 8882.
-
Is my product in stock?
While we have a large majority of items in stock, there is a chance that your item may not be available immediately in the store. Please feel free to give us a call to find out if a particular item is available.
-
Do your products come with warranties?
Yes. Our warranties vary on selected items. If you are interested in the specific warranty of a product, you can view the warranties in the products information or give us a call in store.
-
How do I return or exchange my order?
It is best to contact us if there is an issue with your order. If you are returning a product due to fault or warranty purposes, you may be asked to fill out a warranty/returns request form depending on the problem.
-
Can I return an item due to change of mind?
You may return for change of mind however cost of returning the item is down to the customer. We do not refund for returns due to change of mind.
-
Can I return an item that doesn't fit?
You may return for change of size however cost of returning the item is down to the customer. We do not refund for returns due to change of size.
-
Do you deliver?
Yes. Our aim is to make our products accessible throughout Australia.
-
Can I collect my item from a store?
Absolutely! Please call us to arrange collection.
-
How much do you charge for delivery?
Delivery charges will vary based on product and your location. Our friendly staff can liaise with you regarding your order and the cost of delivery.
-
How will I know that my item has been dispatched?
You will receive email confirmation with your dispatch information. This will have the dispatch and delivery information on it.
-
I have received a product that has broken in transit. What do I do?
Following acceptance of a delivery, please check all items for breakages within 24 hours. If you notice that the product is broken please take a photo of the package and follow the Warranty and Returns procedure.
Should an item be obviously broken on arrival, do not accept the delivery. Due to the nature of the materials used in a bathroom, if you notice the product is damaged before opening, please leave the package sealed.
-
How long does delivery take?
We aim for goods to be delivered within 3 - 7 days from dispatch. This will be totally dependent on your location. We will let you know when the item is going to be dispatched and when it is due for delivery.
-
Is my information being kept safe?
The privacy of our customer's information is paramount. We have policies, procedures and a very secure website to ensure your personal information is handled with due diligence under the National Privacy Principles of Australia.
